Refund Policy
We believe in building trust by ensuring fair and reliable refunds at MyShopholics.com.
š° Refund Policy
Refunds will be processed to your original payment method (e.g., debit/credit card, mobile money) within 7ā10 business days after we receive and inspect the returned item. Customers may also opt for store credit for quicker use.
š³ Prepaid Orders
Refunds for prepaid orders will be made to the original payment method or as store credit, depending on your preference.
š·ļø Cash on Delivery (COD) Orders
Refunds for COD purchases will be issued only as store credit or product exchange. Cash refunds are not available for COD orders. Only the value of the returned items will be refunded.
š« Non-Refundable Items
The following items are not eligible for refund or exchange:
- Innerwear and undergarments
- Cosmetics and beauty products
- Clearance sale or discounted items
ā³ Processing Timeline
Refund initiation may take 48ā72 hours after approval. However, the actual refund time depends on your payment provider and may take up to 7ā10 business days.
āļø Partial Refunds
If applicable, partial refunds will be issued based on the condition of the returned items and eligible product categories.
š° Refund Policy
Refunds will be processed to your original payment method (e.g., debit/credit card, mobile money) within 7ā10 business days after we receive and inspect the returned item. Customers may also opt for store credit for quicker use.
š³ Prepaid Orders
Refunds for prepaid orders will be made to the original payment method or as store credit, depending on your preference.
š·ļø Cash on Delivery (COD) Orders
Refunds for COD purchases will be issued only as store credit or product exchange. Cash refunds are not available for COD orders. Only the value of the returned items will be refunded.
š« Non-Refundable Items
The following items are not eligible for refund or exchange:
- Innerwear and undergarments
- Cosmetics and beauty products
- Clearance sale or discounted items
ā³ Processing Timeline
Refund initiation may take 48ā72 hours after approval. However, the actual refund time depends on your payment provider and may take up to 7ā10 business days.
āļø Partial Refunds
If applicable, partial refunds will be issued based on the condition of the returned items and eligible product categories.